ITIL® 4 Strategist Direct Plan and Improve
Duration: 4 Days
This is the universal module, that is a key component of both, ITIL 4 Managing Professional and ITIL 4 Strategic Leader streams.
It is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It provides individuals with the practical skills necessary to create a 'learning and improving' IT organization, with a strong and effective strategic direction.
The module covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organization's advantage.
It will provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility.
Duration: 1 hour and 30 minutes
Number of questions: 40 (Multiple Choice)
Pass mark: 70%
Open book: No
Electronic equipment allowed: No
Level: Advanced
ECTS credits: -
Requirements for certification: ITIL® Foundation Certificate in IT Service Management OR ITIL® 4 Managing Professional Transition Certificate.
Training through an Accredited Training Organisation